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Headache:
During today’s economic turmoil, businesses are more competitive than ever before. Customer experience has never played such an important roll in customer acquisition and retention. Organizations must strive to differentiate themselves while still cultivating and fostering relationships. While being customer-centric, they must also be computer-centric. They must manage an abundance of information in a cost-effective manner. They need integrated applications are accessible to everyone within the value chain that will deliver information in real-time so the employees and partners may perform their jobs effectively. They need strategic planning and tactical implementation. All of this must be handled while they focus on day-to-day operations.
Relief:
Once the internal data flows and processes phase has been completed, many companies are ready to look toward external communication. Portals solutions offer:
- A Centralized Business Solution — An architecture that is composed of a user interface, information architecture, and security implementation that integrates existing intranets, databases, and other applications into a single gateway, providing the tools necessary for your value chain to make well-informed decisions
- End to Data Overload — Structured and personalized information available to online users removes the stress of and infectivity of too much information and saving time and money as the value increases efficiency
- Increased Knowledge and Information Awareness — Reliance on a select few is diminished as information is made easily accessible to those that need it and shared across the whole enterprise, decreasing risk exposure
- Online Security — A single sign-on model enables each user access only to the information that individual is entitled to see
- Usage Analytics — The ability to track and identify portal usage at both an aggregate level and an individual level; the capacity to collect relevant data about the behavior and habits of users in order to improve portal effectiveness
- Organizational Interaction — The capability to provide organizational interaction among members of he value chain, including interactive capabilities for collaborative teamwork and immediate “push” communications of lessons learned, best practices, and new policies
- eCommerce Optimization – The reorganization of online transaction ventures to increase efficiency and streamline processes, including online money transactions
To build these value chain portals, organizations benefit from an organization that recognizes that portal strategy and implementation projects are multidimensional and are business solutions by way of technology means. From portal development to portal operations and support to governance and usage analysis, companies require a team that will deliver quality and value to every aspect of the project. Rebel Visions’ Portal solutions combine intense technical, process, strategy, and industry expertise to offer a complete array of services |
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