Industry and Client Challenge
A financial services organization that delivers technology, systems, and services to help banks and other financial businesses manage and profit from information. Financial organizations can process financial transactions, automate business operations, manage healthcare benefits...all while streamlining workflow and capturing hidden profits. The provide leading-edge knowledge and a service-oriented architecture - creating powerful connections to help you outperform the competition. They needed to know how to affect change in an enterprise level initiative, spanning several continents, being adversely affected by communication between pocket cultures (a pocket culture is defined as teams not sharing the same physical workspace that communicate within the team, but rarely outside of their pocket within a larger, physical office).

The Environment
    Multinational financial institution
    Government compliance initiative
    Three levels of pocket and cross-pocket communication
    Executives
    Managers
    Staff
The Solution
    Identification of root cause of miscommunication
    Strategic development of new communication plan
    Implementation of process and technology
    Simplified and pointed hierarchical reporting
The Results
    Streamlined and focused communication
    Team meetings were more efficient and fruitful
    Communication template for other initiatives
    Ability to leverage best practices between initiatives